You may return your product for an exchange or gift certificate (store credit) only if we are responsible for a mistake made during the production of your order. This includes production mistakes, print and product quality, fit, etc. You have 30 days to exchange your order once your case has been received. Please understand that we cannot reimburse for any purchases since all of our cases are all made custom for you. We are also not liable for customer errors once a final design has been submitted (i.e. misspellings, low-quality images, wrong product selected, dissatisfaction with artist and caseable designs. Please email us at firstname.lastname@example.org detailing the issues with your order and provide images. All items shall be sent back unused and in its original condition.
My item arrived damaged, what do I do?
Please contact customer service at email@example.com about the damage. We will then send you a replacement.
What is the procedure to return an item from my order?
After contacting us, please send an image or return your product directly to the address on the right with a short description of the problem. caseable cannot be responsible for any return shipping charges or if your package is lost en route by your chosen shipping provider. Therefore, we recommend you track and insure your package. On the return form, please indicate how you would like us to handle your return: exchange or online gift certificate. Please note that shipping charges are non-refundable.
Items ordered within the US may be returned to: caseable, LLC Returns 610 Dean Street, 4th Floor Brooklyn, NY 11238 USA
Please print out your invoice and include it in the return shipment for our reference. Thanks.